|Msg from the coach (VIDEO)|
|Index- What to expect(VIDEO)|
Welcome to the world of aviation(VIDEO)
|Airline Requirments (VIDEO)|
|Eligibility Criteria (VIDEO)|
|ELIGIBILITY CHART (READ)|
|Aviation Authorities (VIDEO)|
|Aviation Authorities (READ)|
|AIRPORTS IN INDIA (READ)|
|LIST OF AIRLINES(READ)|
|Soft skills for aviation (VIDEO)|
|CREATIVE THINKING (READ)|
|Non Verbal Communication(Video)|
|Telephone Etiquettes (Read)|
|Airline puzzle game|
|Introduction to Grooming(Video)|
|Airline Grooming Manual (Read)|
|Interview practice Question 1(Video)|
|Interview practiceQuestion 2(Video|
|Interview practiceQuestion 3(Video)|
|Interview practiceQuestion 4(Video)|
|Interview practiceQuestion 5(Video)|
|ADDITIONAL INTERVIEW QUESTIONS (Read)|
CHAPTER 1 –RESUME WRITING
CABIN CREW RESUME
Writing a Cabin Crew RESUME isn’t much different than writing a RESUME for any other job. But that probably doesn’t make the thought of creating a RESUME for your Cabin Crew application any less daunting.
Recruiters and hiring managers will spend just six seconds scanning your RESUME. That’s not a lot of time to make an impression. And that’s even if your RESUME is ever seen by a recruiter. Most airlines now use computer software, called ATS systems, that scan and filter RESUME without any human involvement.Airline recruiters receive thousands (if not hundreds of thousands) of applications every time they do a Cabin Crew recruitment drive. Screening all those applications is no mean feat. So the ATS scans all the submitted RESUME and then determines if the candidate is a good match for the Cabin Crew job
To make sure your RESUME passes this test – and then impresses the recruiter – you need to create a bespoke Cabin Crew RESUME. Designed and written specifically for the Cabin Crew role. It takes time and a little bit of effort but the results are definitely worth it.
If you’re not quite sure where to start, simply follow this Step-by-Step guide. This method has been tried, tested and is proven to work time and time again.
STEP ONE – GATHER YOU DETAILS
Start by collecting all the boring information that will be needed for your Cabin Crew RESUME. Sometimes we can be tempted to guess or provide the rough date we finished a job or graduated from school. This simply won’t do. You need to have the exact details. That includes addresses, names, phone numbers and dates.
The details you include on your RESUME wiIl differ based on your personal circumstances. For example, if you’ve had more than 10 years work experience, you won’t need to include what grades you got at High School.
However, the airline will probably request these details on your online application so you might as well collect all the information you might need before you start.
Names of all places of education – High School, College, University, etc.
Finish dates (Month and year).
Names and scores for all educational certificates.
Name of employer.
Title of role.
Month and year of the start and end of employment.
STEP TWO – FORMAT YOUR RESUME
Now it’s time to start filling out these details onto your RESUME. You’ll want a Cabin Crew RESUME that looks professional and presents all the information in an easy to read format.
You can find a lot of RESUME templates on the internet or on popular word processing software but these aren’t designed to work with the ATS software that airline recruiters use.
It is best to create your own RESUME from scratch then there are a few simple rules that you need to follow.
Don’t be tempted by colourful and over the top RESUME designs. The computer can’t ‘read’ them properly and they won’t impress the recruiter. Cabin Crew recruitment is a conservative business, so ‘big, bold and bright’ resumes are best left to the media and creative industries.
STEP THREE – Learn the Qualities that Airlines are Looking For
What are the specific skills, qualities and competencies that airline recruiters are looking for? Time to research everything about the airline you want to work for.
Scour their website and look at the ‘About’ pages to gain an in-depth knowledge of the company. Check out the Airline websites to get a sense of their priorities and personality.
You then need to carefully study the Cabin Crew job advert. What specific qualities are they looking for? What skills and competencies do they regard as making an excellent member of Cabin Crew?
Jot down all the qualities, skills and competencies that you find listed on the job advert. These are the qualities that you’ll need to focus on when you write your RESUME.
Think of them as a list of keywords to be included in your RESUME. If you write a single line that doesn’t help to prove you possess these qualities, ask yourself what that line is even doing in your RESUME.
Saying you possess a skill but not explaining how you possess it just won’t cut it. Here’s an example:
“I work well in a team”
“I listened to ideas from colleagues, made suggestions and as a team decided a plan”
STEP FOUR – What Style to Write Your RESUME in?
This is a really confusing part of resume writing that a lot of people get wrong. Follow these simple rules for a resume that the hiring manager will actually enjoy reading:
First of all, write everything in the past tense. Eliminate all pronouns – I and my. For example:
“Served customers and resolved problems quickly and efficiently. Successfully managed the shop and staff.”
Pay particular attention to the Personal Summary and Work Experience sections of your resume:
Personal Summary: One to two paragraphs highlighting your very best achievements and personal qualities. Short, sharp sentences.
Work Experience: Four to five bullet points per job role. Short, sharp sentences that highlight your best achievements
Step Five – Describe your achievements
Many people write a resume by simply listing their duties and responsibilities.
But a resume that instead focuses on achievements can provide a compelling picture of the person you really are. It allows the recruiter to see your personality and the personal attributes that make you special.
Sometimes when we do the same job day in, day out it’s easy to lose track of the small achievements we’ve made. Although everything you write in your resume has to be the truth, try to remember that your resume is the first opportunity to sell yourself.
Where possible, use numbers to quantify your achievements.
STEP SIX – Check and Check Again
By now, you should have a really good looking Cabin Crew RESUME that highlights your best achievements. All your evidence is linked to the specific qualities that airline recruiters are looking for and your personality is shining through.
But there’s always room for improvement. Small mistakes are easily made, bad words creep in and we occasionally lose focus. Reading and re-reading your Cabin Crew RESUME is absolutely essential.
And that’s it – You have your perfect Cabin Crew RESUME. Please don’t rush this process. it could take a couple of days or several weeks until you are happy with your RESUME. Think of it as a living document – something that you can come back to and improve upon
CHAPTER 2 -CABIN CREW COVER LETTER
Cabin Crew Cover Letter
How to Structure Your Airline Cover Letter?
There are no hard rules regarding the way cover letters should be written. However, following a simple structure can help to guide you through the process.
We find this six-step process works best:
- Overview of knowledge and expertise
- Key selling points
- Why you want to work for the airline
- Key skills
- Polite ending and call to action
As you can see, when broken down into a six-step process, writing a cover letter doesn’t seem so daunting. However, there is plenty of work to be done to ensure you prepare a cover letter that makes an impact on recruiters.
Let’s look at these five steps in more detail.
Start your CV with a brief, professional introduction. Explain your interest in the role and tell the reader why you are writing the letter.
Overview of expertise, knowledge, and experience
Provide a brief summary of yourself, touching on your areas of expertise, experiences, and knowledge. Keep this part short and to the point.
Key Selling points
This part of your cover letter is where you highlight your strongest selling points. Draw on your greatest strengths to convince the reader that you’re the perfect candidate for the job.
Have you got multiple years’ business class flight attendant experience? If so, focus on that here. Have you been recognized for improving the passenger experience? If so, focus on that here.
Showcase your key successes and achievements. If possible, quantify your achievements with numbers to bolster them and make a more powerful impact on the reader.
Why you want to work for the airline
This is the part where your research comes into play.
Explain how you fit into the airline’s values and culture. By marrying yourself to the airline’s values and showing that you understand the airline, you’ll show that you’re genuinely interested in working for the airline.
Describe a few of your strongest skills. Provide examples of times you have used the skills to achieve positive outcomes.
Polite ending and call to action
End your cover letter by thanking the reader for their time. State that you look forward to hearing from them and that you would be eager to discuss your application further.
CHAPTER 3– THE AIRLINE INTERVIEW
Customer service is arguably the most important skills for cabin crew
members. As the role is fundamentally about improving the passenger
experience and maintaining their safety, customer service is a vital aspect of
Even during stressful, challenging situations, flight attendants most remain
professional and focused on providing quality customer service.
When answering this question, show your passion for delivering unrivalled
customer service. Provide examples of times you have improved the customer
experience. For example, did you recognise regular flyers’ requirements and
tailor your service to their needs?
If so, articulate this to show off your customer service skills.
The key to this question is, of course, to provide the correct answers.
Answering the question with budget management, stakeholder engagement
and project management would do you no favours at all.
However, while the answers might seem obvious, you should understand the
key skills that hiring managers look for in candidates. These include:
– Customer service
– Physical and mental fitness
– Work ethic
– A polite, hospitable demeanour
By describing these important skills, you will show the hiring manager that you
understand what it takes to be a good Cabin Crew.
This question is, again, about customer service. Hiring managers want you to
provide tangible evidence of your customer service proficiency by describing a
specific time that you improved the customer experience.
It’s very beneficial to use the STAR methodology to answer this question.
STAR stands for situation, task, action result.
To use this method, start by describing the situation (or problem) you faced,
followed by the task you were required to perform, the action you took and
then finally result you achieved.
Using this formula is a sure-fire way of impressing hiring managers.
This question allows candidates to be unique and stand out from the
competition. Identify your key selling points and, when asked what your best
skills are, communicate them to hiring managers.
For example, have you been recognised by previous employers for your
personal, engaging approach to customer engagement? Are you an extrovert
with a friendly personality?
If so, convey this to hiring managers.
If possible, try to bolster your statements by backing them up with examples.
The aim of this question is to figure out if you’re good at working in teams. As
you’re probably already aware, for flight attendants, it’s more important to
prefer working as part of teams than to prefer working alone.
This is because good teamwork is fundamental to the smooth-running of
When asked this question, express your preference for working as part of
teams and state that you understand the importance of effective teamwork in
regards to the success of Cabin Crew and Airport Staff operations.
These types of questions are arguably the most difficult to answer. As they
are directly related to cabin crew and Airport Staff operating procedures, it’s vital that you give
an appropriate answer.
Hiring managers’ ultimate goal of such questions is to identify applicants who
would not act in line with standard procedures. As such, you need to make sure you give hiring managers the answer they
want to hear.
The answer to this question could be something along the lines of: ‘In a
professional manner, I would urge both individuals to refrain from causing
problems while attempting to understand the passengers’ issues. By listening
to the customers and understanding their issues, I would endeavour to find a
solution to their problems and resolve the situation’.
This question is designed to see if you understand what the role of flight
attendant encompasses. It provides hiring managers with insight into whether
you’re ready commence employment and complete tasks as expected.
The best way to answer this question is to start by outlining flight attendant’s
key objectives, followed by a list of their main tasks.
Here is an example: ‘The key responsibilities of Cabin Crew includes
optimising the passenger experience and maintaining high levels of safety.
Other responsibilities include delivering safety demonstrations, serving food
and drinks and liaising with colleagues’.
When asked this question, showcase your key skills and experiences that are
relevant to cabin crew / Airport Staff roles. Have you got customer service
experience? Have you been commended for reducing customer complaints?
Use your career highlights and accomplishments to show why you’re the
perfect candidate for the position. Don’t forget to detail your key skills and
provide examples of times you have utilised them.
This may seem like a trick question at first. Why would you admit to losing
your patience? Isn’t that a bad thing?
The fact is, we all lose our patience at times. The important thing is how we
react. Did you lose control of yourself or did you keep your emotions in check.
So how do you answer this question?
Explain a situation in which a customer tested your patience and pressed your
buttons. Then talk about the positives. Did you manage to maintain a
professional demeanour and leave your emotions out of the argument? These kinds of positives are the details you should focus on when describing
a time you lost your patience.
As a Cabin Crew/Airport Staff you will, unfortunately, come across situations in which
passengers refuse to follow the rules. These types of situational interview
questions are designed to figure out if you are capable of handling such
situations in the correct manner.
When answering this question, show that you understand the basic guidelines
for dealing with problematic situations. Communication is key to solving
customer problems and complaints, so show that you can utilise your
communication skills to deescalate problematic situations.
Here is an example: ‘If the passenger reused to follow the rules, I would
initially try to engage with he or she on a personal level. If the passenger
continued to be uncooperative, I would utilise my conflict management skills
while conveying the importance of following regulations on aircraft for the
safety of everyone. I would continue to emphasise the importance of
As a Cabin Crew or an aspiring Cabin Crew, you probably have a good
idea what you would do if there was an emergency during a flight.
Hiring managers asks this question because they want to see if you would
maintain your composure and follow protocols in such an event.
Describe the basics – you would maintain a calm demeanour, ensure the
passengers were wearing their seat-belts and aware of safety procedures,
make sound, logical decisions.
Here is an example: ‘I would first conduct my own safety processes, before
instructing the passengers to do the same in a reassuring manner.
Additionally, I would control my breathing and maintain a professional, relaxed
demeanour in order to reduce panic among passengers. Then I would ensure
I was aware of the location of the exit doors and prepare to deliver further
instructions to passengers’.
The goal of this question is to work out if you’re passionate about the aviation
industry. Cabin Crew that are passionate about their job are usually very
good at their job.
When answering this question, touch on a time you travelled to a location that
you loved. Describe the plane itself to show your interest in the aviation
industry and discuss aspects of the flight that made it enjoyable.
If you have not travelled by air – you can inform that you have never travelled by air before and then share an example of a friend or relatives experience too.
One of the best ways to answer this question is to provide an example of a
time when you found yourself in a similar situation. Show that you acted
professionally, kept your cool and provided a resolution to the situation.
When asking this question, hiring managers are attempting to work out how
you manage disagreement. The key is to show that you would try to find a
win-win situation that didn’t escalate conflict.
Don’t state that you’d put the Manager in his place and don’t state that you’d
instantly follow the order.
However, if the order would jeopardise the safety of passengers or
colleagues, state that you would politely and professionally say no while
attempting to mitigate conflict.
Here is an example: ‘I would ask the manager to repeat the instructions to
ensure that I fully understood what he or she was asking me to do. If I still
thought this was not standard procedure, I would explain my concerns in a
polite, professional manner. If the manager insisted on me carrying out the
task, I would follow the instructions as I respect the opinion of Management.
However, if I believed the instruction was a potential safety issue, I would
politely explain that I would not perform the task’.
This is a simple question, but a surprising number of candidates are caught
out by it. Hiring managers ask it because they want to know that they have
done some research and genuinely want to work for their airline.
Even if you have researched the airline, you may not be sure which
destinations they fly to. So ensure to check this out before your interview.