INTRODUCTION TO GROOMING

An impression a passenger carries of the airline is what you set by being the ambassador of the company. Staff must ensure that they portray a positive self-image whilst in uniform, both with their appearance and attitude.

Hospitality is our focus and first impressions are usually the lasting ones. Your appearance goes a long way in building our passengers’ confidence in the company.

Being well-groomed should not be regulation but a requirement, which each one of us must inculcate. It is our individual responsibility to wear the uniform with pride and carry it with elegance, poise and professionalism.

“Attitude” and “Appearance” go hand in hand. A positive attitude will enhance our grooming standards and will help achieve a consistent & immaculate image at all times.

One of the main reasons for having this handout is to make sure that each of you has a point of reference whenever in doubt. At airlines we strongly believe that the image of our staff must portray professionalism and exude elegance as staff in uniform is not only a front liner but also a marketer of the airline. We strongly feel that as an established domestic and international airline that aspires to be world class, it is important that our staff maintain impeccable grooming standards at all times.

To carry this out effectively, a professional and consistent image must be projected and one of the most visible channels seen by our passengers is the manner in which you adorn the uniform. This in turn reflects the consistency and high standards when dealing with passengers.

We hope you find this handout as a useful reference point and we take this opportunity to wish each one of you a successful aviation career.

PHYSICAL FITNESS AND GROOMING STANDARDS

All front line staff are required to maintain a healthy complexion and weight in proportion to height at all times. You are liable to be de-assigned from your place of work and positioned at a back office area if you suffer from severe skin related disorders / excessive weight. Hence it is advised that you consistently maintain a healthy complexion and proportionate weight at all times. Your station manager is authorized to position you at a back office under the following circumstances:

1. Skin allergies on face, hands and visible arms
2. Severe acne, pimples and blemishes
3. Cold sores around the mouth
4. Severe sty and eye infections
5. Allergies: swelling caused by bites, sting or jewellery
6. Black eye or facial injury
7. Visible scars resulting from accidents and burn marks
8. Tattoos and henna designs on any visible part of the body
9. Excessive weight gain / loss resulting in not conforming to the grooming standards

GROOMING AND PERSONAL APPEARANCE

Airlines have high expectations for personal appearance and grooming. As frontline staff, you will be highly visible and the way you represent the airline is important. The customers’ impression is influenced by image. Looking professional and well groomed also gives the customer a sense of confidence and reassurance in your abilities as an airline staff and the services that you provide. First impressions are lasting and your appearance and conduct matter because any time you are wearing the airline’s uniform you are representing the company.

Each airline will have exact standards for hair, jewellery, makeup and other personal grooming requirements; these are considered part of the uniform. Most airlines consider following the grooming and attire standards to be a condition of Employment. You are expected to maintain proper hygiene standards at every moment of your work. High standards in this area require fresh breath, clean teeth, and a clean body (particularly hands and fingernails).

Your complexion should be healthy, clean and clear. Maintain (or begin) a good skincare routine with cleansers and moisturizers that work for your skin type. Regular care and moisturizing will be key in keeping your skin healthy in the cabin environment.

You will be required to maintain a clean body and fresh scent, free of unpleasant or unclean odours. Always use deodorants, perfumes and mouthwash to make sure that you smell your best at all times. Light colognes, aftershave or scented lotions are acceptable but be mindful that others may have allergies. Also, be aware that in a confined airplane cabin too much perfume or cologne can be overwhelming for others.

Although tattoos may have different cultural or religious importance in certain societies and are currently fashionable, most airlines require you to cover them completely.

What may be popular in today’s fashion world may not be at all accepted by airline grooming standards. Some candidates find it challenging to change their look to fit the standards. Although at times difficult, it is advisable to take constructive feedback about your appearance and apply it to your grooming habits. It may help you land the job.

Make-up should be natural and complementary to the skin tone. Remember that the purpose of makeup is to enhance overall appearance and not detract from it.

Healthy Lifestyle

As an airline staff, it is critical to maintain a healthy lifestyle in order to keep up with the demands of the job. Healthy habits can help you to efficiently and effectively meet the requirements of being an airline staff.

Good nutrition and exercise are key elements in being able to handle the physical and mental demands of being an airline staff. If you already have good diet and exercise habits, then you are well on your way to making minor adjustments to make those practices work for your career. If you are not already leading a healthy lifestyle, it’s time to start.

Being active is important in order to strengthen and build your muscles to avoid injury and increase flexibility. It will also help you sleep better, reduce stress and increase overall well being. Learn basic yoga poses as a form of exercise and meditation. Walking and jogging are good options for getting exercise and seeing the local sights. Find a colleague who is willing to work out or walk with you. This may also be a nice way to build relationships and encourage you to stay active.

GROOMING – MALE

ATTIRE

Trousers

• Trousers of appropriate length in approved pattern must be worn
• Must be properly fit & length must be maintained
• Must not be too tight or loose in fit
• Must be well laundered and ironed at all time
• Avoid overfilling the pockets, as it will disfigure the shape of the garment CARE: Dry clean / hand-wash with cold water / moderate heat iron

Shirt

• Must be formal collared shirt in full sleeves
• Must be tucked into the trousers with no crease or visible lines
• Must be fully buttoned at all times with the uniform tie only
• Must be well laundered and ironed at all times
• Ensure the shirt is stain free with attention to the cuffs and collar
• Pockets must not be overfilled
• Bleaching once in three months is recommended

CARE: Hand-wash separately / moderate heat iron

Shoes

• Oxford shoes with laces, slip on formal shoes
• Must be polished and well maintained at all times CARE: Use neutral wax polish

Socks

• Mandatory to be of calf length, match the shade to the trouser
• Plain black socks of appropriate length (calf length) to be worn
• Good quality cotton socks are highly recommended
• Clean pair must be worn

CARE: Regular machine / hand-wash

Tie

• Must compliment the attire and of appropriate length
• Must be well maintained and in good condition at all times
• The end of the tie should touch the belt buckle
• Choose a tie knot that suits you

CARE: Dry clean only

Belt

• Formal belt to compliment the trousers / shoes
• Only standard leather belt of appropriate length is to be worn
• Ensure that the belt buckle does not lose its sheen

CARE: Wipe with a dry muslin cloth

ACCESSORIES

Wristwatch (MANDATORY)

• Size of the dial should not exceed 3.5 cms (male) in width
• Dial to be in gold / silver / black / white
• Strap to be gold, silver, and combination (metal) OR black (leather)
• Sports / oversized / digital watches are not permitted
• Elegant ornamental watches are acceptable

Rings (OPTIONAL)

• A maximum of 2 rings may be worn, one in each hand & not on the thumb
• Rings if worn must be either in gold or silver
• Copper / oxidized / brass etc. metals are not permitted
• Gemstones of moderate size and design are acceptable
• Rings with religious symbols are not permitted

Bracelet (OPTIONAL – MEN – Also depending on Airline Rules)

• Moderate size without charms to complement attire
• Either one is permitted: a Sikh kada / bracelet
• Bracelet if worn must be either in gold or silver
• Identity bracelets (names engraved) are not permitted
• Design and style must complement western formal attire
• Religious threads are not permitted in uniform

PERSONAL GROOMING

• Hair must be neat and trimmed to a moderate length
• Clean shaven at all times, except for Sikhs
• Moustache must be well trimmed
• Goatees / French beard are not permitted in uniform
• Nails must be stain free and well maintained
• Shoes must be polished at all times
• Special attention and care to personal hygiene is essential
• Use of a deodorant at regular intervals is highly recommended

Refrain from the following:

• Chipped nail polish / unhygienic nails & hands
• Stained / transparent / revealing attire
• Very high heels / block heels / worn out shoes
• Carriage of plastic bags / sporty bags / knapsack
• Mini Skirts / flared skirts
• Knee-length stockings with skirts / laddered pantyhose
• Religious threads / accessories signifying religious symbols
• Ornaments in copper / oxidized metals
• Chewing gum in class
• Tattoos on any visible parts of the body
• Visible use of coloured religious powder
• Nose pins / toe rings / anklets

MALE HAIRSTYLES

Hair Regulations

• Hair must be short and neatly cut
• Shaved styles are not permitted
• Crew cut styles are not permitted
• Length must not exceed the nape of the neck
• Hair should not fall on the face, forehead or over the ears
• Sideburns must not be shorter than top of ear / longer than mid ear
• Hair must be clean and free from dandruff
• Gel / wax / mousse must be used to keep hair neatly groomed
• Hair colour is not permitted

Beard / Moustache

• Neatly groomed beard of moderate length for Sikh staff is permitted
• All other staff must be clean shaven whilst on duty

Airline Grooming Manual

• Attending duty with stubble in uniform is not permitted
• French beard, goatee etc are not permitted in uniform
• Neat / trimmed moustache not covering the upper lip line is permitted

Turban

• Permitted for Sikh staff only
• Turbans must be in plain black only
• Size of the turban should be moderate

GROOMING – FEMALE

ATTIRE

Trouser

• Must be proper fit & length must be maintained
• Must not be too tight or loose in fit
• To be worn at the level of the navel
• Skirt: Formal fit, 1” above knee cap
• Must be well laundered and ironed at all times

CARE: Dry clean / hand-wash with cold water / moderate heat iron

Shirt

• Must be tucked into the trouser with no crease or folds
• Shirt collar must be over Jacket collar
• Must be well laundered and ironed at all times
• Ensure the shirt is stain free with attention to the collar
• Pockets must not be overfilled
• Blouse: Formal collared blouse in half/ ¾” /full sleeve of tuck able length
• Bleaching once in three months is recommended

CARE: Hand-wash separately / moderate heat iron

Shoes

• Court shoes with a minimum of 2-inch heel, in leather
• Only branded shoes to be worn of standard design
• Must be clean and stain free at all times
• Staff must exercise care in maintenance

CARE: Clean with a damp cloth/ use neutral wax polish

Stockings

• Mandatory to be worn for duty
• Specified Shades: O5 – INCA or 06- HONEY (Brand: ANFANNA) or skin colour
• Leggings / shimmer stockings are NOT permitted
• Constant checks must be made to ensure there are no ladders
• Full, half, ankle length stockings are permitted
• Socks or shoe peds are prohibited
• O2 spare stockings to be carried whilst on duty

CARE: Hand-wash with mild detergent & dry naturally

ACCESSORIES

Ear Studs (MANDATORY – FEMALE)

• Plain pearly white pearl studs of moderate size
• To be worn only in the lower ear lobe
• No other jewellery is permitted in the ears

CARE: Avoid contact with water / perfume. Store in cloth pouch

Wristwatch (MANDATORY)

• Size of the dial should not exceed 3 cms in width
• Dial to be in gold / silver / black / white
• Strap to be gold, silver, and combination (metal) OR black (leather)
• Sports / oversized / digital watches are not permitted
• Elegant ornamental watches are acceptable

Rings (OPTIONAL)

• A maximum of 2 rings of moderate design.
• One in each hand & not on the thumb
• Rings if worn must be either in gold or silver
• Copper / oxidized / brass etc. metals are not permitted
• Gemstones of moderate size and design are acceptable
• Rings with religious symbols are not permitted

Bracelet (OPTIONAL – WOMEN- Depending on Airline Rules)

• Either one is permitted: a Sikh kada, a bracelet, or a bangle
• Width of the kada / bangle should not exceed 1/2 inch
• Pearl bracelet complimenting company provided pearl set is permitted
• Charms hanging from bracelets are not permitted
• Identity bracelets (names engraved) are not permitted
• Bracelet if worn must be either in gold or silver
• Design and style must complement western formal attire

Miscellaneous

• Nose studs, eyebrow rings and tongue studs are not permitted
• Scarf / Jacket is optional, but may be worn to complement attire
• Handbag: An elegant handbag to compliment western formal attire

MAKE UP

• Base/Translucent powder: Matt finish giving good coverage (all blemishes concealed)
• Eye shadow: Subtle colours to complement the attire (02 shades to be used)
• Eyeliner: Black liquid / cake liner/ gel liner
• Kohl: Black
• Mascara: Black
• Blusher: To complement the skin tone (peach/bronze)
• Lipstick: Subtle shades to compliment the attire / make-up
• Nail polish: Pearly white nail polish tint

HAIRSTYLES

• A high ponytail for long hair till waist level (texture well maintained)
• Neatly styled French braid till the nape / French roll
• Hair may be left open till level of uniform jacket stitching between the shoulder blades with the front neatly style
• Wispy hair needs to be maintained with the help of products
• Hair accessories to be only in black which must be in good condition
• Not more than 6 tic-tac clips (in metal, medium size) or wire band or pinch clip
• Ruffle band in silk or satin or velvet to be used

Remember to bring along your Grooming Kit

• Shoeshine & spare stockings (sealed packet)
• Essential make-up, hair product & deodorant
• Breath freshener
• Comb/hairbrush / hair product

FEMALE HAIRSTYLES

Short Length Hair

• A well styled bob cut is permitted
• Well groomed blunt till the nape of the neck

Medium Length Hair

• Hair may be left open till level of uniform jacket stitching between the shoulder blades with the front neatly styled
• French braid till the nape with the ends well groomed
• High ponytail
• French roll neatly groomed

Long Length Hair

• Well styled high ponytail till the upper waist level
• French braid till nape with the ends well groomed (maximum hair length till upper waist level)
• Fringe neatly groomed till the eyebrow length is permissible

Hair Accessories

• Black wire band in metal which combs through the hair
• Black tic-tac matt finish, medium sized clips in metal (not exceeding 6 nos)
• Black pinch clip (width not exceeding 1 inch)
• Black ruffle band in silk / satin / velvet without trimmings

Hair Colour / Treatment

• Global hair colour being 2 shades lighter to the original hair colour.
• Re-growth post colouring must be well maintained for a consistent look
• Streaking / highlighting is permitted in shades of brown / dull gold
• Hair straightening / moderate to soft spiral perms is acceptable
• Condition and texture of hair must be paid attention to at all time

Refrain from the following whilst in uniform:

• Coloured hair accessories
• Worn out clips with paint peeling / worn out pinch clips
• Rubber bands / tennis grip bands / leather bands
• Decorative / fancy / beaded ruffle bands
• Hair colour not conforming to the laid down grooming standards
• Untidy hairstyles are prohibited
• Wearing of Sindoor / forehead stick-on’s / chu

  COSMETICS

   

  As front liners it is extremely essential that you pay utmost care in your personal grooming and makeup application. Your appearance must be impeccable at all times, and makeup must be applied in moderation making you look professional and pleasant.

   

  You should be what people notice. Your dressing and cosmetics should not compete for attention with each other or with you. Stay with the basics but invent your own style.

   

  Time of the day will govern the intensity of your daily makeup. More intense shades for evenings and subtle shades for day use are recommended. Colour coordination is very essential in your makeup application, which can give you that element of glamour. Airlines expect their staff to maintain a glamorous image at all times whilst on duty.

   

  Makeup is one tool that can give you that desired image and a new look every day. A smart uniform must be adequately complemented with glamorous makeup. We have listed a few guidelines to help you coordinate that image which must be maintained on duty.

   

  Makeup Essentials

  Base

  • Mandatory for duty
  • Brands as listed by the company
  • Matt finish to compliment skin tone
  • Use of concealer for blemishes

  Translucent powder

   

  • Regular use of translucent powder will help achieve a matt finish during the day
  • Brands as listed by the company
  • Warm shades for morning duty (refer to shade card)
  • Bold and intense colours for evening duty (refer to shade card)
  • For a professional image the use of two shades is mandatory along with a white highlighter

  Eyeliner / Kohl

   

  • Eyeliner gives your eyes a definition and must be worn (Black only)
  • Liquid liner/ cake liner/ gel liner
  • Kohl ( Kajal) may be worn if it suits the wearer (Black only)

  Mascara

  • Mascara gives your eyes the desired definition and must be worn (refer to shade card)
  • Use of false eyelashes is not permitted
  • Must be worn to give you a natural blush
  • Use warm colours complimenting your skin tone/attire / tone of makeup (refer to shade card)
  • Must be used for a professional look
  • To be in the shade of your lipstick or a neutral shade (refer to shade card)

  Lip Sticks

  • Must be used on duty and replenished at regular intervals
  • Most importantly it MUST compliment the uniform (refer to shade card)
  • Use of gloss is mandatory for a glamorous finish to your lips
  • Mandatory to be worn on duty (refer to shade card)
  • Chipped nail varnish is not permitted
  • Nail paint must have 3 coats
  • Gel nails are permitted which must be well maintained

  		SHADE CARD FOR FEMALES
  COSMETICS		DETAILS
  BASE	Essential matt finish
  	∙	Concealer
  	∙	Foundation
  	Translucent powder
  EYESHADOW	Day Duty 🙁 Until 1400hrs)
  	1st colour-Peach, Gold, Metallic silver/ (Earthy tone)
  	2″d colour-Brown/Black/Grey/ (Earthy tones)
  	Evening Duty 🙁 Post 1400hrs)
  	1st colour- Peach, Copper, Bronze, Dark gold, Metallic silver/ (Earthy tones)
  	2nd colour-Black/Moss green/Grey/Brown/(Earthy tones)
  	Fashion  colours  like:  red,  pink,  yellow,  orange,  blue,  purple  and  light  green  are  not
  	permitted.
  EYELINER	Matt Finish Black
  	∙	Cake liner
  	∙	Liquid liner
  	∙	Gel liner
  KOHL	Black
  MASCARA	Black
  BLUSHER	Complementing tone of makeup (Peach/Bronze)
  LIP PENCIL	Neutral shade same colour as lipstick
  LIPSTICK	Earth tones, corals, shades in light brown, peach, matt red
  LIP GLOSS	Complementing lip shades or clear gloss
  NAIL PAINT	French Manicure
  	Any Brand: Pearly White
  	∙   Lakme : 0518 Ritu Beri, Siren Red
  	∙   Revlon : 338 Nude, 318 Red Spark
  	∙   Street Wear : 04 Nothing, 10 Pluto, Delight
  	∙   Chambor : 140 Tender Walnut
  	∙   L’Oreal : 500 Resist & Shine (RED)
  	∙   Colour Bar : 001 Old Flame (RED), O13 Brownie
  	∙	Etude : RD103 (RED)
  	∙   Inglot 1 s02 (RED),006, 057
  	∙	Maybelline Colourama: Cappuccino

  MAKE-UP

  Easy Tips:

   

  • Make – up should be done to enhance one’s natural beauty, not to hide the flaws
  • For effective makeup ll. is very important to choose the right shade of foundation
  • To check if the foundation is the right colour, test it on your jawline
  • The right shade of foundation is the one that disappears into the skin, not a shade lighter than the skin tone
  • Concealer, if used should be l or maximum 2 shades lighter than the foundation shade, use concealer only on the area to be concealed and blend the edges well
  • Always apply foundation in short, gentle, downward strokes to avoid fine facial hair from sticking out on the face
  • Use a damp sponge to spread the foundation evenly and smoothly on the face and neck
  • Use compact powder to set the foundation
  • Use an eyeshadow in a natural beige shade on the entire eyelid before the application of the coloured eye shadows, it provides an even base for the coloured eye shadows
  • Use bright and shimmery colours for small or deep-set eyes
  • Use a medium tone. matte shades for protruding or bulgy eyes
  • Use a matte dark brown eyeshadow to fill in any gaps in the eyebrows, it gives a more subtle and natural look than an eyebrow pencil
  • Finish your eye makeup with an even sweep of mascara, as any amount of eye makeup looks incomplete without mascara
  • Do not overload your lashes with Mascara as it gives a very clumped look to lashes
  • Eyeliner & mascara define the eyes and make it look bigger and more expressive
  • Use a thin liner for the day time and one can opt for a more dramatic lined look for the evening
  • Apply blusher under the cheekbone and blend it over the cheekbone to give an illusion of higher cheekbones
  • Blusher that is applied more horizontally from the cheekbone towards the ear gives the face a wider look
  • To give the face a slim look apply the blusher more vertically from under the cheekbone and blend upward into the temples toward the hairline
  • To allow your lipstick to last longer, apply a tiny dot of foundation and set it with powder before applying the lip colour
  • Always line your lips with a lip pencil before filling it in with lipstick; this will prevent the lipstick from bleeding
  • The colour of the lip liner and the lipstick should coordinate with each other
  • Avoid using a dark lip liner and nude lipstick as it gives the face a very harsh and vampish appearance
  • To add a slight pout to the lips, apply a dash of lip gloss only to the centre of the lips

  Step by Step Procedure for Day Makeup:

  1. Start by Cleansing. Toning and Moisturizing the face and neck as per skin type.
  2. Choose the appropriate foundation colour by testing it on the jawline. The shade should disappear into the skin (jaw line because it is the meeting point of the face and neck. If the colour blends on the jawline, it will give the face & neck an even coverage). Blend the foundation using a damp sponge, so that it is easy to blend. A dry sponge can irritate the skin. If the skin is too dry, add a drop of moisturiser onto the damp sponge and then blend. This will prevent the foundation from cracking.
  3. Take a brush and dust some Translucent powder (Loose Powder) on the face and neck. This will help the foundation to set on the ski and help the makeup last longer.
  4. Take some extra powder on the brush and dab under the eyes. By doing this, in case any eye shadow falls down while doing the eye makeup it can easily be dusted off without staining the foundation.
  5. Now begin with the eye makeup….. (for day makeup):

  Use any light frosted colour like dull gold, beige, light pink, peach, light blue. lilac. etc and spread the colour on the eyelid. Start application from the lash line and spread it up to the crease (where the eye folds when the eyes are opened). Don’t spread the colour till the eyebrows. Make sure you don’t leave any line of demarcation, (take a blank brush and go over the area where the shadow application has ended, and blend the colour towards the eyebrow with the same blank brush. Don’t take any colour on the brush)

  1. Moisten the cake eyeliner using an eyeliner brush to a spreadable (liquid eyeliner) consistency and make a thin line on the eyes, just enough to define the lash line.
  2. Use a kohl pencil on the lower lid. (Do not use the liquid liner on the lower lid as liquid liner has more lead content and can harm the eyes in the long run).
  3. Use mascara on the lashes to enhance the lashes. Mascara is important to give the eyes a complete look. Use the mascara wand to apply the product on the top and the bottom of the upper lashes, (it is important to apply on top of the upper lashes because the eye shadow would have fallen on the lashes while applying on the lids). (Tip: In case the mascara touches any part of the face do not make the mistake of wiping it off immediately, it will only spread more. Wait for it to dry. Then take a dry earbud and lightly rub on it – it will come off easily).
  4. Dust off the powder under the eyes.
  5. This completes the eye makeup
  6. Now move on to the Cheeks. The blusher needs to be applied starting from the hollow of the cheeks going upwards to the temples into the hairline.
  7. Use a neutral colour lip liner and outline the lips. Fill in with a coordinating colour. Use a bit of gloss if the lips are too dry. (Tip: if there is a problem with chapped lips, before starting the makeup service, apply lip balm to the lips and proceed with the makeup. Just before the lipstick application, take a tissue and gently rub the lips, the dried skin would have softened and will peel off easily leaving soft supple lips to work on.)
  dda (red & white wedding bangles)
• Nose pins / anklets / visible religious threads
• Low ponytails / hair tucked behind ears
• Hair buns and nets

HAIRCARE

Using the right Shampoo and Conditioner is the best way to healthy hair. This can be done by first identifying your hair type. Hair responds differently to different climatic conditions. You would have noticed that your hair becomes greasy sooner during the summers and looks dry and frizzy during the winters. This is natural, the trick is to help your hair adapt to these changes. Here are some remedies for maintaining healthy hair through all seasons.

Common Hair Problems:

1. Dry Hair & Scalp
2. Dandruff
3. Oily Hair & Scalp
4. Hair Fall
5. Split Ends & Hair Breakage

DRY HAIR & SCALP:

This condition is a common feature during the winters. The scalp gets dry, flaky and itchy. The hair looks dull and lifeless.

1. Remedy 1: Heat ½ tsp Olive oil (Zetoon / Jaitun Ka Tel) + ½ tsp Almond oil (Badam Ka Tel)+ ¼ tsp Castor oil (Erandi Ka Tel). Apply on the scalp using a cotton swab and massage gently. Wrap a hot towel on the head and wash the hair after an hour.

1. Remedy 2: 8 Strawberries mashed + 1 tbsp Mayonnaise mixed together and applied on clean, damp hair and kept covered with a shower cap for ½ hour with a hot towel wrapped over it. Wash the hair once again with a moisturizing shampoo and conditioner. The acid in the berries and the egg yolk and olive oil in the mayonnaise is the perfect blend to nourish and add life to dull lifeless hair.

DANDRUFF:

This is the most common problem faced by the public today. Dandruff shampoos available in the market are too harsh to be used on a daily basis and can lead to dry scalp arid hair or in some cases even hair fall or hair breakage. Some medicated shampoos like Nizoral or Selsun are better options and can be used once or twice a week only on the scalp.

1. Remedy 1: A handful of fresh Neem leaves + a handful of Mint leaves (Pudine ka patte). Grind it to a fine paste. Strain the juice from the paste. Take a cotton swab soaked with the juice and apply to the scalp. Cover the head with a shower cap for ½ hour and rinse off thoroughly with lukewarm water. Shampoo and Condition as usual.

1. Remedy 2: 5 ml Almond oil + 3 drops of Rosemary oil or Tea ‘Tree oil. Massage onto the scalp and let it stay for an hour before shampooing. Follow with your regular shampoo arid conditioner.

1. Remedy 3: 5 ml Olive oil + juice of ½ lemon (Nimboo ka ras). Apply oh the scalp. Leave on for ½ hour and shampoo as usual.

OILY HAIR & SCALP:

This is a natural condition that occurs due to EXCESSIVE sebum (natural body oil) secretion. Use a shampoo for oily scalp. You may feel the need to shampoo your hair every day or every alternate day.

1. Remedy 1: Rinse your hair with Coriander juice (Dhaniya ka ras) before a shampoo. Shampoo and condition as usual.

1. Remedy 2: Give your hair a Vinegar (Sirka) + Cool water rinse at the end of a shampoo service. End it with a plain cool water rinse. This reduces the oil on the scalp and adds sheen to the hair.

1. Remedy 3: Oily hair usually tends to look limp and sticky. Try a Beer rinse after the shampoo service followed by a cool water rinse. This helps add volume to your hair.

HAIR FALL:

Dandruff, Poor Circulation, Unhealthy Diet can all lead to Hair Fall. This condition can be controlled by regular scalp stimulating massage by drinking at least 8 – l0 glasses of water and eating a lot of fruits and raw vegetables (Salads). Include Vitamin E and Proteins in your diet (Dally products, eggs, pulses, dal, almonds, olives, corn, etc)

SPLIT ENDS HAIR BREAKAGE:

People generally mistake Hair Breakage for Hair Fall. Hair breakage is common in people with dry, brittle or over processed hair. Tying your hair too tight with regular rubber bands can also cause hair breakage.

1. Remedy 1: Use Scrunchy or Fabric coated elastic bands instead of regular rubber bands.
2. Remedy 2: Take a trim every 3 – 4 months to avoid split ends.
3. Remedy 3: Avoid brushing wet hair as it is 3 times weaker and has more chances of breaking mid-length. Gently towel dry the hair first and then use a wide toothed comb to detangle. Use serum or a leave-in-conditioner to strengthen weak hair and reduce haw breakage.

SKINCARE

Who wants a Clear, Glowing Complexion? Everyone and it is possible to get that. Like our hair, skin also responds differently to different climatic conditions. We rarely have a winter here, but the pollution and humidity in the atmosphere are enough to cause damage.

SKIN -TYPES:

1. Dry Skin – Lifeless, flaky and very taught
2. Oily Skin – Greasy, sticky, open pores, prone to blackheads and acne
3. Combination Skin – T-zone (forehead, nose and chin) oily, cheeks dry
4. Sensitive Skin – Reacts to most products, red spots and rash

Mentioned below are easy remedies for various skin problems / conditions.

Remedy l: Follow a daily routine of CLEANSING + TONING + MOISTURISING. The key lies in choosing the right products as per one’s skin type. Use damp cotton during cleansing as dry cotton can be abrasive on the skin. Cleanse using firm, circular, upward strokes. This enables deep – cleansing. Ladies can use makeup remover instead of a mild cleanser, in case you use professional makeup.

Follow by toning the skin. Use an alcohol free toner. It is milder than an astringent. Astringents can be used on oily skin. Take the toner on a damp piece of cotton and dab on the face and neck.

The last step is moisturising. Use a light moisturiser or your skin might appear greasy. A moisturiser also doubles up as a base for makeup for ladies.

Remedy 2: Exfoliator for Dry Skin – l tsp Fresh Cream (Malai) + 3 coarsely crushed Almonds (Badam) + ½ tsp Honey (Shehed). Mix and apply the ingredients, massage gently using an upward circular motion on the face and neck. Rinse off with lukewarm water. Make sure the last rinse it with cool water.

Remedy 3: Face Pack for Oily, Acne Prone Skin – make a face pack by coarsely crushing Neem leaves + Tulsi leaves + Mint leaves (Pudina ke patte). Apply to the affected area, leave on for 15 minutes and then rinse off with cool water. This is a great anti-sceptic and prevents the infection from spreading.

Remedy 4: To tighten Open Pores – 1 Egg White (Ande ki safedi) + l/7 tsp Honey. Mix well and apply on the face and neck in an upward motion. Let it dry completely. You will feel your skin tighten as the pack dries, Rinse off the pack thoroughly using cool water. Mist some rose water on the face after rinsing, to get rid of the egg smell.

Remedy 5: An excellent Exfoliator for All Skin Types is mashed Ripe Papaya. Take 1 tbsp of ripe papaya, mash it and apply a thin layer of it to the face and neck. Let it stay for 10 minutes and rinse off with cool water. The Enzyme in Papaya is a non abrasive exfoliator.

Remedy 6: Under – eye Dark Circles is another very common complaint. Place Cucumber Slices (Kheera) on your eyes thrice a week OR place cold used Tea Bags on your eyes to reduce the puffiness OR grate a piece of Raw Potato (Alool Bamta), wrap it up m a muslin cloth and make eye packs. Place them on the eyes for 15 minutes every day, your dark circles will lighten eventually.

Remedy 7: Acne Scars – Apply a thin layer of Honey + Lemon juice (Nimbu ka ras) on the affected area. Lemon Juice is a citric acid which is part of the AHA (Alpha Hydroxy Acids) group, an effective home remedy for reducing the acne scars. This removes the dead skin cells, helps in the growth of new cells and gives elasticity to the skin.

Remedy 8: Acne Scars – A paste of Sandalwood (Chandan ka lep) + Rose Water (Gulab Jal) can be applied on the acne scars. Kept overnight and washed with cold water the next day.

Remedy 9: Oily, Acne prone Skin – Make a paste of Fullers Earth (Multani Mitti) powder + Garlic (Lehsoon) + Honey + Carrot juice (Gajar ka ras) and apply on the face for lust 20 minutes, which makes the skin glowing and reduces the acne scars.

Remedy 10: All Skin Types – Water is considered to be the best natural method to treat and heal any skin problem. Watersheds the dead skin cells and helps the new skin to grow and hydrates it. So, one should drink at least 8 – 10 glasses of water daily.

NAIL CARE

Your nails are Mirrors to your Health: Healthy nails are smooth, shiny and translucent pink in colour. It is important to keep your nails clean and stain free. Shape them keeping in mind the kind work you do.

Basic Nail shapes include:

• Oval Nails
• Squoal Nails
• Square or Box shaped Nails

Filing and Buffing Nails:

Use a good quality emery board instead of a metal nail file to file the nails. Metal nail file is appropriate for your toenails. Always file nails in one direction, avoid going to and fro with the file as it causes the nails to crack or split.

Buffing is used to add shine to the nail and smoothen the corrugations or unevenness on the nail plate. It also helps lighten the stains on the nails. However, avoid excessive buffing as this can thin and damage the nail. A 3 way buffer or Chamois buffer can be used for this purpose.

Polish Application:

Full Coverage -The entire nail plate l5 covered with the desired nail polish

French Manicure – It is a type of nail polish application done after a regular manicure. It gives the nails a natural clean appearance.

This involves a 3 step procedure: –

1. Apply the light pink base coat to the entire nail.
2. Stick the self manicure strips just leaving the tip of the nails exposed. Apply the matte white colour to the free edge (tip – white part) of the nail.
3. Apply the transparent coat of polish to the entire nail to seal in the previous coats of polish.

Note: Let each coat dry properly before applying the next coat of polish. Brands like Revlon, Chamber, etc have come out with self French Manicure Kits.

PROCEDURE FOR MANICURE – Ladies & Gentlemen:

1. Remove polish from nails on both hands.
2. Soak both hands in warm water with antibacterial soap.
3. Cut nails to desired length.
4. File the nails to the desired shape using an emery board.
5. Clean the underside of the nails with the pointed tip of a pusher/nail file.
6. Apply cuticle cream to nails.
7. Soak both hands in warm water with antibacterial soap.
8. Dry hands and gently push back cuticles with a pusher.
9. Trim the cuticles with a cuticle nipper.
10. Re – soak and clean nails using a nail brush.
11. Dry nails and buff the nails using a 3 way buffer.
12. Apply moisturising cream and massage your hand and arm up to the elbow.
13. Remove all traces of cream from the nails with nail polish remover and cotton.
14. Apply base coat – l coat. Let it dry.
15. Apply desired shade of nail polish – 2 coats. Allow each coat to dry.
16. Apply Topcoat – 1 coat. Let it dry.

Note: Gentlemen can avoid step 1 and 13 to 16.

PROCEDURE FOR PEDICURE – Ladies & Gentlemen:

1. Remove polish from all toenails.
2. Exfoliate the feet with an exfoliator/foot-scrub.
3. Soak feet in warm water with antibacterial soap.
4. Remove feet from the water and dab dry, Use a foot file to scrub the soles of the feet to remove dead skin. Avoid over scrubbing.
5. Wipe feet dry. Cut toenails to the desired length.
6. Apply cuticle cream to toenails and re-soak feet in the water.
7. Push back the cuticles or cut them using a cuticle nipper if desired.
8. Brush the nails and feet using a nail brush.
9. Pat the feet dry. Do not re-soak.
10. Massage the feet with a foot cream /moisturiser up to the knees.
11. Remove all traces of cream from the nails with nail polish remover and cotton.
12. Apply base coat – 1 coat. Let it dry.
13. Apply desired shade of nail polish – 2 coats. Allow each coat to dry.
14. Apply Topcoat – 1 coat. Let it dry.

Note: Gentlemen can avoid step 1 and 11 to 14.

COSMETICS

As front liners it is extremely essential that you pay utmost care in your personal grooming and makeup application. Your appearance must be impeccable at all times, and makeup must be applied in moderation making you look professional and pleasant.

You should be what people notice. Your dressing and cosmetics should not compete for attention with each other or with you. Stay with the basics but invent your own style.

Time of the day will govern the intensity of your daily makeup. More intense shades for evenings and subtle shades for day use are recommended. Colour coordination is very essential in your makeup application, which can give you that element of glamour. Airlines expect their staff to maintain a glamorous image at all times whilst on duty.

Makeup is one tool that can give you that desired image and a new look every day. A smart uniform must be adequately complemented with glamorous makeup. We have listed a few guidelines to help you coordinate that image which must be maintained on duty.

Makeup Essentials

Base

• Mandatory for duty
• Brands as listed by the company
• Matt finish to compliment skin tone
• Use of concealer for blemishes

Translucent powder

• Regular use of translucent powder will help achieve a matt finish during the day
• Brands as listed by the company
• Warm shades for morning duty (refer to shade card)
• Bold and intense colours for evening duty (refer to shade card)
• For a professional image the use of two shades is mandatory along with a white highlighter

Eyeliner / Kohl

• Eyeliner gives your eyes a definition and must be worn (Black only)
• Liquid liner/ cake liner/ gel liner
• Kohl ( Kajal) may be worn if it suits the wearer (Black only)

Mascara

• Mascara gives your eyes the desired definition and must be worn (refer to shade card)
• Use of false eyelashes is not permitted
• Must be worn to give you a natural blush
• Use warm colours complimenting your skin tone/attire / tone of makeup (refer to shade card)
• Must be used for a professional look
• To be in the shade of your lipstick or a neutral shade (refer to shade card)

Lip Sticks

• Must be used on duty and replenished at regular intervals
• Most importantly it MUST compliment the uniform (refer to shade card)
• Use of gloss is mandatory for a glamorous finish to your lips
• Mandatory to be worn on duty (refer to shade card)
• Chipped nail varnish is not permitted
• Nail paint must have 3 coats
• Gel nails are permitted which must be well maintained

MAKE-UP

Easy Tips:

• Make – up should be done to enhance one’s natural beauty, not to hide the flaws
• For effective makeup ll. is very important to choose the right shade of foundation
• To check if the foundation is the right colour, test it on your jawline
• The right shade of foundation is the one that disappears into the skin, not a shade lighter than the skin tone
• Concealer, if used should be l or maximum 2 shades lighter than the foundation shade, use concealer only on the area to be concealed and blend the edges well
• Always apply foundation in short, gentle, downward strokes to avoid fine facial hair from sticking out on the face
• Use a damp sponge to spread the foundation evenly and smoothly on the face and neck
• Use compact powder to set the foundation
• Use an eyeshadow in a natural beige shade on the entire eyelid before the application of the coloured eye shadows, it provides an even base for the coloured eye shadows
• Use bright and shimmery colours for small or deep-set eyes
• Use a medium tone. matte shades for protruding or bulgy eyes
• Use a matte dark brown eyeshadow to fill in any gaps in the eyebrows, it gives a more subtle and natural look than an eyebrow pencil
• Finish your eye makeup with an even sweep of mascara, as any amount of eye makeup looks incomplete without mascara
• Do not overload your lashes with Mascara as it gives a very clumped look to lashes
• Eyeliner & mascara define the eyes and make it look bigger and more expressive
• Use a thin liner for the day time and one can opt for a more dramatic lined look for the evening
• Apply blusher under the cheekbone and blend it over the cheekbone to give an illusion of higher cheekbones
• Blusher that is applied more horizontally from the cheekbone towards the ear gives the face a wider look
• To give the face a slim look apply the blusher more vertically from under the cheekbone and blend upward into the temples toward the hairline
• To allow your lipstick to last longer, apply a tiny dot of foundation and set it with powder before applying the lip colour
• Always line your lips with a lip pencil before filling it in with lipstick; this will prevent the lipstick from bleeding
• The colour of the lip liner and the lipstick should coordinate with each other
• Avoid using a dark lip liner and nude lipstick as it gives the face a very harsh and vampish appearance
• To add a slight pout to the lips, apply a dash of lip gloss only to the centre of the lips

Step by Step Procedure for Day Makeup:

1. Start by Cleansing. Toning and Moisturizing the face and neck as per skin type.
2. Choose the appropriate foundation colour by testing it on the jawline. The shade should disappear into the skin (jaw line because it is the meeting point of the face and neck. If the colour blends on the jawline, it will give the face & neck an even coverage). Blend the foundation using a damp sponge, so that it is easy to blend. A dry sponge can irritate the skin. If the skin is too dry, add a drop of moisturiser onto the damp sponge and then blend. This will prevent the foundation from cracking.
3. Take a brush and dust some Translucent powder (Loose Powder) on the face and neck. This will help the foundation to set on the ski and help the makeup last longer.
4. Take some extra powder on the brush and dab under the eyes. By doing this, in case any eye shadow falls down while doing the eye makeup it can easily be dusted off without staining the foundation.
5. Now begin with the eye makeup….. (for day makeup):

Use any light frosted colour like dull gold, beige, light pink, peach, light blue. lilac. etc and spread the colour on the eyelid. Start application from the lash line and spread it up to the crease (where the eye folds when the eyes are opened). Don’t spread the colour till the eyebrows. Make sure you don’t leave any line of demarcation, (take a blank brush and go over the area where the shadow application has ended, and blend the colour towards the eyebrow with the same blank brush. Don’t take any colour on the brush)

1. Moisten the cake eyeliner using an eyeliner brush to a spreadable (liquid eyeliner) consistency and make a thin line on the eyes, just enough to define the lash line.
2. Use a kohl pencil on the lower lid. (Do not use the liquid liner on the lower lid as liquid liner has more lead content and can harm the eyes in the long run).
3. Use mascara on the lashes to enhance the lashes. Mascara is important to give the eyes a complete look. Use the mascara wand to apply the product on the top and the bottom of the upper lashes, (it is important to apply on top of the upper lashes because the eye shadow would have fallen on the lashes while applying on the lids). (Tip: In case the mascara touches any part of the face do not make the mistake of wiping it off immediately, it will only spread more. Wait for it to dry. Then take a dry earbud and lightly rub on it – it will come off easily).
4. Dust off the powder under the eyes.
5. This completes the eye makeup
6. Now move on to the Cheeks. The blusher needs to be applied starting from the hollow of the cheeks going upwards to the temples into the hairline.
7. Use a neutral colour lip liner and outline the lips. Fill in with a coordinating colour. Use a bit of gloss if the lips are too dry. (Tip: if there is a problem with chapped lips, before starting the makeup service, apply lip balm to the lips and proceed with the makeup. Just before the lipstick application, take a tissue and gently rub the lips, the dried skin would have softened and will peel off easily leaving soft supple lips to work on.)