|Msg from the coach (VIDEO)|
|Index- What to expect(VIDEO)|
Welcome to the world of aviation(VIDEO)
|Airline Requirments (VIDEO)|
|Eligibility Criteria (VIDEO)|
|ELIGIBILITY CHART (READ)|
|Aviation Authorities (VIDEO)|
|Aviation Authorities (READ)|
|AIRPORTS IN INDIA (READ)|
|LIST OF AIRLINES(READ)|
|Soft skills for aviation (VIDEO)|
|CREATIVE THINKING (READ)|
|Non Verbal Communication(Video)|
|Telephone Etiquettes (Read)|
|Airline puzzle game|
|Introduction to Grooming(Video)|
|Airline Grooming Manual (Read)|
|Interview practice Question 1(Video)|
|Interview practiceQuestion 2(Video|
|Interview practiceQuestion 3(Video)|
|Interview practiceQuestion 4(Video)|
|Interview practiceQuestion 5(Video)|
|ADDITIONAL INTERVIEW QUESTIONS (Read)|
CHAPTER 1 –INTRODUCTION TO GROOMING
CHAPTER 2 –MAKE UP TUTORIAL
CHAPTER 3 –HAIR STYLE TUTORIAL
CHAPTER 4 –AIRLINE GROOMING
INTRODUCTION TO GROOMING
An impression a passenger carries of the airline is what you set by being the ambassador of the company. Staff must ensure that they portray a positive self-image whilst in uniform, both with their appearance and attitude.
Hospitality is our focus and first impressions are usually the lasting ones. Your appearance goes a long way in building our passengers’ confidence in the company.
Being well-groomed should not be regulation but a requirement, which each one of us must inculcate. It is our individual responsibility to wear the uniform with pride and carry it with elegance, poise and professionalism.
“Attitude” and “Appearance” go hand in hand. A positive attitude will enhance our grooming standards and will help achieve a consistent & immaculate image at all times.
One of the main reasons for having this handout is to make sure that each of you has a point of reference whenever in doubt. At airlines we strongly believe that the image of our staff must portray professionalism and exude elegance as staff in uniform is not only a front liner but also a marketer of the airline. We strongly feel that as an established domestic and international airline that aspires to be world class, it is important that our staff maintain impeccable grooming standards at all times.
To carry this out effectively, a professional and consistent image must be projected and one of the most visible channels seen by our passengers is the manner in which you adorn the uniform. This in turn reflects the consistency and high standards when dealing with passengers.
We hope you find this handout as a useful reference point and we take this opportunity to wish each one of you a successful aviation career.
PHYSICAL FITNESS AND GROOMING STANDARDS
All front line staff are required to maintain a healthy complexion and weight in proportion to height at all times. You are liable to be de-assigned from your place of work and positioned at a back office area if you suffer from severe skin related disorders / excessive weight. Hence it is advised that you consistently maintain a healthy complexion and proportionate weight at all times. Your station manager is authorized to position you at a back office under the following circumstances:
- Skin allergies on face, hands and visible arms
- Severe acne, pimples and blemishes
- Cold sores around the mouth
- Severe sty and eye infections
- Allergies: swelling caused by bites, sting or jewellery
- Black eye or facial injury
- Visible scars resulting from accidents and burn marks
- Tattoos and henna designs on any visible part of the body
- Excessive weight gain / loss resulting in not conforming to the grooming standards
GROOMING AND PERSONAL APPEARANCE
Airlines have high expectations for personal appearance and grooming. As frontline staff, you will be highly visible and the way you represent the airline is important. The customers’ impression is influenced by image. Looking professional and well groomed also gives the customer a sense of confidence and reassurance in your abilities as an airline staff and the services that you provide. First impressions are lasting and your appearance and conduct matter because any time you are wearing the airline’s uniform you are representing the company.
Each airline will have exact standards for hair, jewellery, makeup and other personal grooming requirements; these are considered part of the uniform. Most airlines consider following the grooming and attire standards to be a condition of Employment. You are expected to maintain proper hygiene standards at every moment of your work. High standards in this area require fresh breath, clean teeth, and a clean body (particularly hands and fingernails).
Your complexion should be healthy, clean and clear. Maintain (or begin) a good skincare routine with cleansers and moisturizers that work for your skin type. Regular care and moisturizing will be key in keeping your skin healthy in the cabin environment.
You will be required to maintain a clean body and fresh scent, free of unpleasant or unclean odours. Always use deodorants, perfumes and mouthwash to make sure that you smell your best at all times. Light colognes, aftershave or scented lotions are acceptable but be mindful that others may have allergies. Also, be aware that in a confined airplane cabin too much perfume or cologne can be overwhelming for others.
Although tattoos may have different cultural or religious importance in certain societies and are currently fashionable, most airlines require you to cover them completely.
What may be popular in today’s fashion world may not be at all accepted by airline grooming standards. Some candidates find it challenging to change their look to fit the standards. Although at times difficult, it is advisable to take constructive feedback about your appearance and apply it to your grooming habits. It may help you land the job.
Make-up should be natural and complementary to the skin tone. Remember that the purpose of makeup is to enhance overall appearance and not detract from it.
As an airline staff, it is critical to maintain a healthy lifestyle in order to keep up with the demands of the job. Healthy habits can help you to efficiently and effectively meet the requirements of being an airline staff.
Good nutrition and exercise are key elements in being able to handle the physical and mental demands of being an airline staff. If you already have good diet and exercise habits, then you are well on your way to making minor adjustments to make those practices work for your career. If you are not already leading a healthy lifestyle, it’s time to start.
Being active is important in order to strengthen and build your muscles to avoid injury and increase flexibility. It will also help you sleep better, reduce stress and increase overall well being. Learn basic yoga poses as a form of exercise and meditation. Walking and jogging are good options for getting exercise and seeing the local sights. Find a colleague who is willing to work out or walk with you. This may also be a nice way to build relationships and encourage you to stay active.